Facilitators Course-

Duration 2 days

The course is designed to identify and practice the major verbal categories and non-verbal behavior that is used when people communicate. The correct identification of these skills enables the course member to analyse and communicate in an effective manner to achieve specified learning points and collect behavioral data for feedback. Facilitation skills enable the facilitator to observe the processes happening within   a group whilst the group is engaged in tasks. 

-       Discuss performance issues

-       Identify areas of poor performance

-       Complete an objective

-       Feedback, giving and receiving

-       Communication-Purpose, outcome, structure

-       Handling difficult crew in a positive manner

-       Demonstrate individual handling of areas of difficulty with crew

 Learning outcome

-       Analyse own and others Learning Styles

-       Identify what skills an effective facilitator needs

-       Recognize and interpret non-verbal and verbal behavior within the’ ICEBERG’

-       Identify the major verbal categories used in communication

-       Analyse interactions achieving a consistent and reliable correlation against a given standard

-       Interpret behavioral data for feedback

-       Identify, plan and use appropriate behavior strategies to facilitate effective facilitation feedback

-       Recognize the 5 phases of an effective group work

-       Plan, analyse, and facilitate a discussion with methodology

-       Use effective Diverging/Converging behaviors to shape the group

-       Choose effective style to manage difficult behavior in groups