Customer Service Course-
Duration 2 days
- Teams and your role within Storming – Forming – Norming – Performing
- Performance Analysis
- Determining the particular knowledge, attitudes and skills required for the role / interaction that makes service what it is
- Empowerment giving each individual the permission to be creatively responsive to each customer service situation
- Values and how they can personally affect the way you operate and how that impacts on your fellow team members and moreover the customers
- Internal customer service values